Dealership texting software Texting built in. Pictures included.
Riders would rather text than call. MotoFire has two-way SMS and MMS in the same place as your leads, so every conversation sits next to the unit and the lead it belongs to.
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Illustration
SMS and MMS
Customers send photos of their trade, their bike or the part they need, and the photos are saved with the conversation.
Share a unit
Send a unit from inventory and it goes out as one picture message: its photo, price and a link to its page.
Every lead, one thread
A new web lead with a phone or email opens a conversation automatically, so nobody retypes a number.
One inbox
Texts, email, Facebook Messenger and Instagram DMs in one thread per customer, updating live as messages arrive.
A line per salesperson
Give reps their own number or share the store's. A customer keeps hearing from the number they texted.
AI writing help
Draft a reply, polish what you wrote or sum up a long thread. Nothing is sent until your salesperson sends it.
Quick replies
Saved replies fill in the customer's first name, the unit, the rep and the store.
Opt-outs handled
STOP and START are recorded automatically, and texts to opted-out customers are blocked.
Delivery receipts
Every message shows when it was sent, delivered, read or failed, with the carrier's reason in plain words.
Email that threads like Gmail
Email goes out from each salesperson's own mailbox (Gmail or any mail server), and customers' replies come back into the same conversation. Replies quote the earlier message, attachments are kept, and messages that fail sender checks are flagged "unverified sender" so staff don't fall for spoofed mail.
If a customer asked to be emailed or called, the composer starts on email and asks before sending a text.
Texting, answered
Do we need a separate texting service?
No separate texting app. Texting is built into the MotoFire inbox and runs on a Twilio number connected to your store.
Can customers send pictures?
Yes. Picture messages (MMS) come into the conversation and are saved, and you can send photos back, including a unit's photo with its price and link.
Do Facebook and Instagram messages come in too?
Yes. Messages to your Facebook Page and Instagram account arrive in the same inbox, marked with the platform, and replies go out as your Page.
How are opt-outs handled?
When a customer texts STOP, it's recorded and further texts to them are blocked until they text START.
Answer leads where riders are.
See the inbox with your own leads in a demo store.